Millhill Storage Terms and Conditions

These Terms and Conditions set out the basis on which Millhill Storage provides storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or placing goods into a unit, you agree to comply with these terms in full. They are designed to protect both parties, ensure safe use of the storage facility, and explain the responsibilities that apply throughout the storage period. If you do not agree with any part of these terms, you must not proceed with a booking or use of the storage service.

For the purposes of these terms, references to “we”, “us”, and “our” mean Millhill Storage, and references to “you” or “your” mean the customer named on the booking or storage agreement. These terms apply to all self storage services, including short-term and longer-term storage, unless we agree otherwise in writing. Any special arrangement must be confirmed in writing and signed or otherwise accepted by an authorised representative of Millhill Storage.

These terms are intended to be read together with any booking confirmation, inventory information, storage unit allocation, payment schedule, and notices issued during the storage period. Where there is any inconsistency, the storage agreement or written variation will take precedence over general statements on pricing or availability. Headings are for convenience only and do not affect interpretation.

Booking Process
To make a booking, you must provide accurate and complete information, including your name, address, contact details, and any other information reasonably requested for account creation and verification. We may require proof of identity and, where relevant, evidence of authority if the booking is made on behalf of a company, partnership, or other organisation. A booking is only accepted when we confirm availability and issue written acceptance, which may be by email or other recorded means.

You must check that the selected storage unit is suitable for your needs before confirming the booking. It is your responsibility to ensure that the space, access arrangements, and storage conditions are appropriate for the goods you intend to keep there. We do not guarantee that any particular unit will be available for a specific period unless this is expressly stated in writing. Any quote or estimate given before booking is based on the information you provide and may change if your circumstances or requirements change.

By completing a booking, you confirm that you have authority to enter into these terms and that all goods placed into storage belong to you or that you are otherwise entitled to store them. You also confirm that the goods are not prohibited, dangerous, stolen, or subject to any legal restriction. We reserve the right to refuse any booking, suspend access, or end the agreement where there is reasonable concern about identity, legality, safety, or misuse of the service.

Payments and Charges
All fees must be paid in advance unless we agree a different arrangement in writing. Charges may include storage rent, administration fees, lock fees, late payment charges, insurance-related charges where applicable, and any additional services requested by you. Our pricing is based on the storage unit selected and the billing period agreed at the time of booking or renewal.

Payment must be made using the methods we accept from time to time. You are responsible for ensuring that your payment details remain valid and that funds are available on the due date. If any payment is declined, reversed, or not received on time, we may charge interest and reasonable recovery costs where permitted by law. We may also restrict access to your unit or treat the account as in default if payment remains outstanding after notice.

We may revise our charges by giving reasonable written notice. Any change in charges will take effect from the date stated in that notice or at the start of the next billing period, whichever is later, unless a fixed-price term has been expressly agreed. Continued use of the storage unit after a price change takes effect will be taken as acceptance of the updated charges.

Cancellation, Termination, and Move-Out
You may cancel a booking before the storage period starts, subject to any non-refundable fees that were clearly disclosed at the time of booking. If you wish to end storage after it has begun, you must give the required notice period stated in your agreement. Unless otherwise agreed, rent remains payable for the notice period even if you remove your goods earlier.

We may terminate the agreement immediately, or on shorter notice than usual, if you breach these terms, fail to pay amounts due, provide false information, store prohibited items, or act in a way that creates risk to people, the facility, or other customers. If termination occurs for breach, you must remove your goods promptly. If you do not do so, we may take further action permitted by law, including charging reasonable costs arising from the continued occupation or handling of goods.

When ending storage, you must empty the unit, remove all lock devices that belong to you, and return the space in a clean and tidy condition. Any property left behind may be treated as abandoned after written notice and may be disposed of, sold, or otherwise dealt with in accordance with applicable law. Abandoned goods may be subject to deductions for rent, charges, and costs before any surplus is returned, where this is legally permitted.

Customer Responsibilities
You must use the storage unit lawfully and in a manner that does not create nuisance, obstruction, contamination, fire risk, or damage. You are responsible for packing your goods properly, using suitable containers where necessary, and protecting fragile, perishable, or sensitive items from deterioration. We do not provide climate-controlled conditions unless expressly agreed, and you must decide whether the unit is suitable for items that require special handling.

You must ensure that only authorised persons access the unit and that any keys, codes, or access devices are kept secure. You are responsible for all activity carried out using your access credentials, unless loss or misuse results from our proven negligence. If you suspect unauthorised access, loss of a key, or compromise of security, you must notify us as soon as reasonably possible so that protective measures can be considered.

You must not carry out repairs, maintenance, painting, assembly, dismantling, or business operations inside the unit unless we have agreed this in writing. You must also comply with any reasonable site rules about opening times, vehicle access, loading areas, health and safety, and security procedures. Failure to follow lawful instructions may result in access restrictions or termination of the agreement.

Liability and Insurance
We will take reasonable care to operate the storage facility safely and maintain the areas under our control, but we do not accept responsibility for loss or damage to goods stored by you except where such loss or damage is caused by our negligence or other legal fault that cannot be excluded. In particular, we are not responsible for damage caused by the nature of the goods themselves, inadequate packaging, inherent vice, vermin, temperature changes, damp, mould, or events beyond our reasonable control.

You remain responsible for ensuring that the goods are adequately insured for their full replacement value. Unless we state otherwise in writing, any insurance arranged through us is optional or subject to separate terms, and you should check carefully what risks are covered and what exclusions apply. It is your responsibility to decide whether the cover offered is sufficient for the nature and value of your goods.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our total liability to you for any claim arising out of or in connection with the storage agreement will be limited to the amount paid by you for the relevant storage period, except where a higher limit is expressly agreed in writing. We will not be liable for indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.

Waste Regulations and Prohibited Items
You must not store any item that is illegal, hazardous, flammable, explosive, toxic, radioactive, contaminated, or otherwise prohibited by law or our site rules. This includes, without limitation, firearms, stolen goods, controlled drugs, perishable food, live animals, waste requiring special disposal, and any item that could damage the premises or endanger people. You are responsible for checking whether any item you store is subject to licensing, transport, or disposal rules.

You must not use the storage unit as a waste container or place rubbish, scrap, or unwanted material into storage with the intention of abandonment. Any waste left on site or in the unit may be removed and disposed of at your expense where permitted by law. If an item is classified as controlled waste, hazardous waste, or commercial waste, you must ensure that it is handled, transported, and disposed of in compliance with all applicable UK regulations.

Where goods are contaminated, leaking, infested, or otherwise unsafe, we may take reasonable steps to isolate, inspect, remove, or dispose of them to protect people and property. You will be responsible for all resulting costs, losses, and claims arising from your breach of the waste and prohibited items rules, unless the issue was caused solely by our unlawful act or omission. You must also indemnify us against claims brought by third parties arising from your storage of prohibited or improperly disposed items.

Access, Security, and Site Management
We aim to provide reasonable access to the facility in line with published access arrangements, but we may temporarily restrict entry for maintenance, emergencies, security concerns, adverse conditions, or legal compliance. We will use reasonable efforts to restore access promptly, but we will not be liable for loss arising from a temporary restriction unless caused by our negligence. You must comply with all security measures in place, including signage, alarms, gates, locks, and recorded access systems.

We may enter your unit in an emergency, where we reasonably believe it is necessary to protect life, prevent serious damage, investigate suspected illegal activity, or comply with a legal duty. Where practical, we will attempt to give notice before entering, but notice may not be possible in urgent circumstances. Any entry will be limited to what is reasonably necessary.

Changes to These Terms
We may update these terms from time to time to reflect changes in law, operational requirements, or the way we provide the storage service. The revised version will apply from the date stated in the updated notice or agreement. If a change is materially detrimental to you, we will give reasonable notice where practicable. Your continued use of the storage unit after the effective date of any update will indicate acceptance of the revised terms, to the extent permitted by law.

Default, Enforcement, and Notices
If you fail to pay charges when due or otherwise breach these terms, we may issue a notice requiring you to remedy the breach within a reasonable period, except where immediate action is justified. If the breach is not remedied, we may suspend access, terminate the agreement, take steps to recover sums due, or exercise any rights available under the storage contract and applicable law. Any reasonable costs incurred in enforcing our rights may be added to your account where lawful.

Notices under these terms may be given by email, post, or any other method we reasonably consider appropriate using the contact details you provided. Notices will be deemed received in accordance with the method used and the time at which they are sent or delivered. You must keep your contact details up to date throughout the storage period. Failure to receive a notice because your details are inaccurate or outdated will not prevent it from taking effect.

Governing Law and Jurisdiction
These terms, the storage agreement, and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer protections or other applicable law provide otherwise. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in force. Nothing in these terms affects any statutory rights you may have as a consumer under applicable UK law.