Accessibility at Storage Mill Hill
Storage Mill Hill is committed to providing an accessible and inclusive experience for all customers, including disabled people, older users, and those using assistive technologies. This Accessibility Statement explains the steps we are taking to improve accessibility for our storage services in the Mill Hill area, both online and at our premises.
Our accessibility commitment
We aim to make our website and digital services easy to use, understand, and navigate for as many people as possible. Our goal is to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, and more usable for everyone.
We review our accessibility regularly as we update our website, introduce new online tools, and improve our services for customers in and around Mill Hill. Accessibility is considered at the design stage of new features so that we can avoid creating barriers and support a smoother storage booking and enquiry process.
Using this website with assistive technologies
This website is designed to work with common assistive technologies, including screen readers, screen magnifiers, speech recognition software, and alternative input devices. We aim to support current versions of major browsers on both desktop and mobile devices used in the Storage Mill Hill area and beyond.
Text content is written as clearly as possible, and we avoid unnecessary jargon. Headings and subheadings are structured in a logical order so that screen-reader users can understand page layout and move quickly to relevant sections such as storage unit information, opening hours, and accessibility details.
Screen-reader support
Pages are coded to support popular screen readers by using meaningful headings, descriptive page titles, and correctly ordered content. Images that convey important information are given alternative text so that screen-reader users can understand what is being shown.
Form fields are labelled so that screen readers can announce their purpose, making it easier to submit enquiries, request quotes, or ask about accessible storage options in Mill Hill. Error messages aim to be clear and helpful, guiding users on how to correct any issues.
Keyboard navigation
You should be able to navigate most of this website using only a keyboard. Interactive elements such as menus, buttons, and form fields are designed to receive focus in a logical order. Visible focus indicators help you track where you are on the page while moving with the Tab, Shift plus Tab, arrow keys, and Enter or Space to activate controls.
We continue to test and improve keyboard navigation so that users who cannot use a mouse can still research Storage Mill Hill facilities, compare units, and contact us about accessible storage requirements.
WCAG 2.1 AA standards
We are working towards WCAG 2.1 level AA compliance across our website. This includes providing sufficient colour contrast between text and backgrounds, ensuring text is resizable, supporting consistent navigation patterns, and avoiding content that may cause flashing or other harmful effects.
As we add new content or features relating to Storage Mill Hill, we check them against the guidelines and fix any issues that may make information harder to access.
Accessibility at our Mill Hill storage facilities
We want customers visiting our Mill Hill storage site to have a positive and accessible experience. Where possible, we aim to provide step-free access to key areas, clear internal signage, and staff who are ready to assist customers who may need extra support when using their storage units.
If you have specific access needs, such as requiring level access, additional time for loading or unloading, or assistance with wayfinding around the storage facility, you can contact us in advance to discuss options.
Requesting information in an accessible format
If you need any information about Storage Mill Hill in a more accessible format, such as large print, audio description, or simplified text, we will do our best to help. Please contact us and explain the information you need and the format that works best for you. We will review your request and respond as soon as we can.
Feedback and accessibility requests
We welcome feedback on the accessibility of our website and our Storage Mill Hill facilities. If you encounter a problem, have difficulty using part of our site, or would like to suggest an improvement, you can contact our team with details of the issue, the page or service you were using, and any assistive technology involved.
Your comments help us identify barriers that we may have missed and guide future improvements, so that our storage services in Mill Hill remain usable and welcoming for everyone.




