Storage Mill Hill Terms and Conditions for Storage and Removal Services
These Terms and Conditions set out the basis on which Storage Mill Hill provides storage and related removal and transport services. By placing a booking, using our storage facilities, arranging a removal, or instructing us to carry goods on your behalf, you agree to be bound by these Terms and Conditions. Please read them carefully as they contain important information about your rights and obligations, our responsibilities, and limitations of liability.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or receives services from Storage Mill Hill.
Services means any storage, removal, packing, transport, loading, unloading, or related services provided by Storage Mill Hill.
Goods means the items and personal property that you deliver to us, ask us to collect, store, transport, or otherwise handle in connection with the Services.
Storage Facility means any premises, warehouse, or unit used by Storage Mill Hill for the storage of Goods.
Agreement means the contract between you and Storage Mill Hill comprising these Terms and Conditions, together with any written quotation, booking confirmation, or agreed variations.
2. Scope of Services
Storage Mill Hill provides storage space and associated services, including where agreed the collection, removal, and delivery of Goods. The precise Services to be provided will be set out in writing in any quotation or booking confirmation. All Services are provided subject to availability, and we reserve the right to decline any request for Services at our discretion.
3. Booking Process
3.1 You may request a quotation for Services by providing us with accurate information about the Goods, property access, parking restrictions, dates, and any special handling requirements. Quotations are given on the basis of the information supplied and may be revised if that information is incomplete or inaccurate.
3.2 A booking is made when you confirm that you wish to proceed with a quotation and we issue a written booking confirmation or commence the provision of Services. Until that point, any quotation is an invitation to treat only and does not constitute a binding offer.
3.3 You are responsible for checking that all details in your quotation and booking confirmation are accurate and complete, including addresses, dates, times, and the description and estimated volume of Goods. Any changes must be notified as soon as possible and may result in an adjustment to the price and schedule.
3.4 Where a removal or transport service is combined with storage, your booking will specify the collection date, the commencement date for storage charges, and, if known, the anticipated duration of storage. If you require an extension, you must notify us before the expiry of any agreed storage period.
4. Estimates, Quotations and Charges
4.1 Unless stated otherwise, quotations are estimates based on the information you provide. If the actual work involved differs materially, we may adjust our charges accordingly. This includes situations where:
a. The volume, weight, or nature of Goods exceeds that stated.
b. There are delays or waiting times caused by factors outside our reasonable control.
c. Access at collection or delivery addresses is significantly more restricted than advised.
d. Additional services are requested or become necessary for the safe handling of Goods.
4.2 Storage charges are usually calculated on the basis of the size of the storage space and the duration of storage. Your quotation or booking confirmation will state the charging structure and the frequency of billing.
4.3 Unless expressly stated, all charges are quoted exclusive of any applicable taxes or statutory charges. You are responsible for payment of any such sums that apply to the Services.
5. Payments and Billing
5.1 Unless agreed otherwise in writing, payment for removal or transport services is due in advance of the service date. We reserve the right not to commence work until cleared funds have been received.
5.2 Storage charges are payable in advance for each billing period. Billing periods and due dates will be specified in your storage agreement or booking confirmation. If your storage is ongoing, charges will continue to accrue until the Agreement is validly terminated and all Goods have been removed from the Storage Facility.
5.3 Payments must be made using an accepted payment method as notified to you. You are responsible for ensuring that payment details are current and that payments are made on time.
5.4 If you fail to pay any sum when due, we may:
a. Charge interest on overdue amounts at the statutory rate applicable to commercial debts, accruing on a daily basis until payment is made in full.
b. Suspend or withhold Services, including refusing to release Goods from storage or complete a removal, until all sums due have been paid in cleared funds.
c. Terminate the Agreement and exercise any rights of lien or sale described in these Terms and Conditions.
6. Cancellations and Postponements
6.1 You may cancel or postpone a booked Service by giving written notice. Any applicable cancellation or postponement charges will be set out in your quotation or booking confirmation or otherwise notified to you.
6.2 As a general guide, where a removal or transport service is cancelled or postponed:
a. More than a specified minimum number of working days before the scheduled date, we may charge a nominal administration fee only.
b. Within a shorter period before the scheduled date, we may charge a proportion or all of the quoted price to cover costs and loss of opportunity to undertake alternative work.
6.3 Where you have entered into the Agreement as a consumer, you may have statutory cancellation rights for certain types of contract. Any such rights are in addition to these Terms and Conditions and are not excluded by them.
6.4 If we need to cancel or significantly alter the date or time of the Services due to circumstances beyond our reasonable control, we will notify you as soon as practicable and offer an alternative date or a refund of any sums paid for Services not yet provided. We will not be liable for any indirect or consequential losses arising from such cancellation or alteration.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that you are legally entitled to store and move the Goods and that they do not infringe any rights of third parties.
b. Providing accurate and complete information when requesting a quotation and making a booking.
c. Preparing and packing Goods suitably for storage and transport, unless you have arranged for us to provide packing services.
d. Ensuring that there is suitable access at collection and delivery addresses, including arranging any required permissions, parking, or permits.
e. Complying with all applicable laws and regulations in connection with the Goods and the use of the Storage Facility.
7.2 You must not store or request us to move any prohibited or dangerous items, including but not limited to:
a. Explosives, firearms, ammunition, or weapons.
b. Flammable or combustible materials, gases, or liquids.
c. Chemicals, toxic, corrosive, or hazardous substances.
d. Living plants or animals, perishables, or items requiring controlled temperatures.
e. Waste materials or items for disposal, except as permitted under waste regulations and agreed with us in advance.
f. Cash, securities, high-value jewellery, or irreplaceable documents, unless specifically agreed in writing and appropriately insured.
8. Waste Regulations and Prohibited Items
8.1 Storage Mill Hill operates in accordance with applicable waste management and environmental regulations. You must not use the Storage Facility for the disposal of waste or unwanted items unless expressly agreed with us and compliant with applicable law.
8.2 You must not leave behind refuse, packaging, or unwanted Goods in the Storage Facility, common areas, or vehicles, except in designated waste areas where permitted. You are responsible for the lawful disposal of your own waste.
8.3 If you direct us to remove any items for disposal or recycling, this will be treated as a separate waste service and additional charges will apply. We may refuse to handle any items that we reasonably believe to be unlawful, hazardous, or unsuitable for the intended method of disposal.
8.4 If you breach waste or prohibited item rules and this causes us to incur costs, claims, fines, or liabilities, you agree to indemnify us in full for all resulting losses, including the cost of specialist cleaning, waste handling, or remediation.
9. Access to Stored Goods
9.1 Your right to access stored Goods is subject to the terms of your storage agreement, including any specified access hours or procedures. For safety and security, access may be supervised or require prior notice.
9.2 We may temporarily restrict access to the Storage Facility, for example for maintenance, security, or emergency reasons. Where reasonably possible, we will provide advance notice of any planned restrictions.
9.3 If you are in arrears of payment, we may suspend your access to the Storage Facility and to the Goods until all outstanding sums have been paid.
10. Our Liability
10.1 We will exercise reasonable skill and care in the provision of the Services. However, our liability for loss of or damage to Goods, or for other loss arising out of the Services, is subject to the limitations set out in this clause.
10.2 We will not be liable for any loss or damage that arises as a result of:
a. Your failure to properly pack or prepare the Goods, unless we have undertaken such packing.
b. The inherent nature or defect of the Goods, including vulnerability to temperature, humidity, mould, or infestation.
c. Fair wear and tear, gradual deterioration, or atmospheric or climatic conditions within reasonable parameters.
d. Acts or omissions of third parties, including public authorities, utilities, or other service providers.
e. Events beyond our reasonable control, including fire, flood, severe weather, acts of God, war, civil unrest, strikes, or disruption to transport or utilities.
10.3 To the maximum extent permitted by law, our total liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable market value of the affected Goods or an agreed cap set out in your quotation or storage agreement, whichever is lower.
10.4 We will not be liable for any loss of profits, loss of business, loss of goodwill, or other indirect or consequential loss arising out of or in connection with the Services, even if such loss was foreseeable.
10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
11. Insurance
11.1 You are strongly advised to ensure that your Goods are adequately insured for their full replacement value while in storage and during transit. It is your responsibility to arrange and maintain such insurance unless we have expressly agreed in writing to arrange insurance on your behalf.
11.2 Where we arrange or facilitate insurance, this will be subject to separate policy terms and conditions. You should read any such policy carefully to understand the scope, limits, and exclusions of cover.
12. Lien and Sale of Goods
12.1 We have a general lien over the Goods for all sums due and payable under the Agreement. This means that we may retain possession of the Goods until all outstanding amounts, including storage charges, service fees, and costs incurred in enforcing the lien, are paid in full.
12.2 If any sum remains unpaid for a period of time specified in our notices to you, we may, having given you reasonable written notice, sell or otherwise dispose of some or all of the Goods in order to recover the sums due. Any surplus proceeds of sale, after deducting amounts owed and reasonable sale or disposal costs, will be made available to you on request.
13. Termination
13.1 Either party may terminate the Agreement for storage Services by giving written notice in accordance with any minimum notice period stated in your storage agreement. You must ensure that all Goods are removed from the Storage Facility by the termination date and that all sums due are paid.
13.2 We may terminate the Agreement immediately or suspend Services where:
a. You fail to pay any sums due by the required date.
b. You commit a serious or persistent breach of these Terms and Conditions.
c. We reasonably suspect that the Goods are being used for unlawful purposes or that you are in breach of waste or prohibited items rules.
13.3 On termination, any outstanding charges will become immediately due and payable. If you do not remove the Goods by the termination date, we may treat them as abandoned and exercise our lien and sale rights.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you to manage your booking, provide the Services, maintain records, and comply with legal obligations. We will handle such information in accordance with applicable data protection laws.
14.2 You are responsible for ensuring that any personal data contained in or on the Goods, including documents or electronic devices, is backed up or removed if necessary. We are not responsible for any loss of such data.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible, giving reasonable details of the issue and any supporting information. We will investigate and respond in a timely manner.
15.2 We will aim to resolve complaints amicably. If a dispute cannot be resolved through our internal process, either party may seek to use appropriate mediation or alternative dispute resolution before commencing legal proceedings, where this is practical.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. The remaining provisions shall remain in full force and effect.
17.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the provision of the Services, provided that this does not materially reduce the level of service you receive.
17.4 These Terms and Conditions, together with any quotation, booking confirmation, and agreed variations, constitute the entire agreement between you and Storage Mill Hill in relation to the Services and supersede any prior understanding, arrangement, or statement, whether oral or written.
